Product FAQ
Is the ExtraCredit Slim Charger designed for efficient
and safe charging?
We've crafted this portable power bank to deliver
a seamless blend of high-quality engineering and
lithium batteries, ensuring optimal ease of use,
durability, and safe charging.
What is the charging duration for this power bank?
The recharging duration for ExtraCredit Slim
Charger with a capacity of 2300mAh can vary
depending on factors such as the charging
speed and efficiency. As an estimate, it may
take around 2 to 3 hours to fully recharge the
power bank.
I purchased the ExtraCredit Slim Charger with an
iPhone-type USB port. How can I utilize it for a Type-C
connection?
To use your ExtraCredit Slim Charger with a
Type-C connection, you can purchase a USB
Type-C adaptor online. Simply plug the Type-C
adaptor into the iPhone-type USB port on the
charger, and it will enable you to connect and
charge Type-C devices with ease.
Customer Support
How can I contact your customer service?
You can get in touch with us regarding any matters
related to your TechLok product through the
following channels:
Hotline:
1-855-558-1565
Email:
Customer Support:
Returns and Replacements:
Technical Support:
Warranty, Returns & Replacement
Does ExtraCredit Slim Charger have a warranty?
We provide a 30 day limited warranty to
address any product-related concerns. Please be
aware that all ExtraCredit Slim Charger returns
undergo investigation to determine the root cause
of the issue, aiming to prevent similar
occurrences in the future. It's important to note
that damages resulting from user negligence,
such as water damage or accidental drops, are
NOT covered under this warranty. Kindly obtain
a ticket number from our customer service team,
which will serve as a reference for your
interactions with us and for any troubleshooting
video or audio recordings.
How long does it typically take to receive a
replacement device?
Once we have received the defective device, you
can anticipate receiving the replacement within
14 days.
